To import users and groups in &frankly, you can choose between an integration through your HR system or import your users manually via our import excel file. Below are instructions on how to do this as well as information if you want to use attributes.

Using an integration as a way to automatically synchronize the users from your HR system to &frankly will simplify the user management and make it easier to keep user lists up to date. This will save you time and ensure you are GDPR compliant when using &frankly.

If you have chosen to proceed with an integration, please read the information found in this PDF: Integrations and &frankly.pdf For further questions regarding integrations, please consult your contact person at &frankly.

Results are always displayed per group, pulse, and week. Would you like to see your results from other perspectives than just your groups? Maybe you want to segment your results based on age, gender, or employment length? Check out the user attributes and data segmentation guide for more information.

Import or update many users and groups at once with the &frankly import file. Adding, editing, and removing single users is done manually in &frankly's application under People.
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Download import file, found down in this article.
Find instructions at the bottom of this article, and/or watch the video below.

When you open the file, click on "Enable macros".

Add all employees you want to import in the Employees sheet, by adding the following data on each row:

​First name — Employee's first name, e.g. "Anders"
​Last name — Employee's last name, e.g. "Svensson"
​Email — Employee's email address (used to login with), e.g. [email protected]
​Role — The role that the employee should have in &frankly: User, Manager or Administrator.

Users can answer questions and see their own results, and possibly results for groups they are members of. Managers can see the user list, their own group(s), create & schedule questions for groups they are responsible for, and see group results. Administrators can create & schedule questions for all groups, and see all results.

Add the groups you want to add in the ”Groups” sheet, by adding the following data on each row:

​Group name — Name of the group
​Description (optional) — Description of the group
​Parent group (optional) — Group that this group should be placed under in the hierarchy
​Manager of group (optional)— Email address of the user that should be made admin/responsible for this group. Must be a user added in the Employees table and that is also a Manager.
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Add the organization name as a separate group in the excel file. The highest group in the hierarchy does not have to have a "parent group".

You can have several main groups/parent groups in &frankly and change your structure directly in the account later on. The structure will be presented as it is looking like when the survey closes on Sunday, the results cannot be changed after that point in time due to privacy reasons. You can only have one group owner per group via the excel file, but you can add more group owners later on, directly in the &frankly tool.

Consider whether the managers should belong to a separate management/leadership group, as it is difficult to assess, for example, their own leadership skills if they also are a direct member in the group they are owner of.
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It can also be beneficial to create a test group where you can try out the questions before the actual launch is carried out.

Set (up to 5) groups that each member should be a group member of, from the list of groups that was added on the Groups sheet. You can belong to up to 5 groups in the excel file, you can add users to more groups directly in the tool if needed.
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Only set groups that the user is a direct member of. If Team 1.1 is a subgroup of Department 1, then adding the user to Team 1.1 will also make him an "indirect" member of Department 1, so there is no need to also add the user to Department 1.
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Employees who do not belong to a specific group can be difficult to place into the group structure. On a positive note, though, the structure in & frankly does not have to reflect the exact structure of your organization. Most importantly is to place employees in the groups that you need to discuss the results in. A CEO who does not belong to a specific group can be placed in the top group, both as a member to answer questions and as a group owner to be able to see results for all the subgroups.

If you are a direct member of a group, you can (potentially) see the results for that group. These settings can be adjusted when activating a measurement.
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If you are a or group owner, you can see the results of that group, and also the results of all potential subgroups. Therefore, make sure to add people to the right group in the hierarchy to avoid people from seeing results for groups they shouldn't see.
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Remember that a group needs to have at least 3 answers to generate results, and you can have a higher limit set in your organization (Settings/Company). Groups that are smaller than your result integrity limit will not receive a result. Think about whether you in that case can merge some groups or put employees into another place in the structure.

When you are ready, send the file to your contact person at &frankly.
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When the import is made, you can take some samples to double-check that:

Go to People > Users look through the user list. To see the group structure, go to People > Groups. The way that the structure looks when the survey closes on the following Sunday, is also how the results will be presented, so it is worthwhile to review your users and groups in the tool before you activate your first pulse. Best of luck and please reach out if you have any further questions on this!

If you already have users and groups in &frankly and would like to update these, the below video instructs you on how to edit, build and add new users into your group structure. This can be useful if you also want to create project groups outside of your main group structure.

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