The alert message will give you an indication of where you need to take action. The alert will be related to a question that has a low result. The alert is there to help you see where the results are alarming, and where you need to investigate further.
Look at the results and follow the trends
It can be a good idea to have a look at all of the results in the survey where you find the alarming results, perhaps there are more questions that follow the same pattern. It is also important to follow the future result and the trend of the question.
Action plan
Create an action plan for when a result is low or alarming. Write down your thoughts and align them with your organization's circumstances, guidelines and policies. You can create your own action plan directly in &frankly, that way you will get reminded of acting and following up on the results.
Internal support and policies
Some results are difficult to deal with on your own, especially if you receive alarming results that need further action. We encourage you to talk to your closest manager or HR department to see if there is some support you can get from your organization. Some results are not always suited to discuss with your team and some results will require you to follow your internal policies.
Be prepared for group discussions
If you want to discuss an alarming result with your team, make sure you are prepared. Look into what the internal policies and guidelines are saying about the topic and perhaps you can bring someone from human resources into the discussion or a trusted colleague. It is also important to be flexible in the discussion and cut it out if it is not heading in the right direction. Make sure you have a clear picture of how you will follow up on this topic and when you will get back to your team. Make sure you communicate that you take the results seriously and be as transparent as you can be.
Follow up
We have said it before, but it is worth mentioning again. Follow up on the results, especially if they are low or alarming. If you see an alarming result we recommend you to take action quickly and communicate what the plan is with your team in one way or the other. Follow up on the results now, but also further along the road to make sure you have dealt with the alarming results properly.