Who can initiate a chat?

First, an HR Admin is someone assigned to be the main contact for employees who want to initiate a chat to HR. An individual who has role = Administrator in &frankly can be assigned as the HR Admin. The HR Admin can initiate chat from all comments they have visibility to.
​
​

Secondly, a direct Group Owner can initiate a chat based on a comment result from their direct group members.
​
Both the HR Admin and Group Owner will be able to initiate a chat while viewing the “Comments” for question results in the Dashboard or in the Individual Questions page. If the chat feature is enabled in the account, a chat button will be shown next to each comment. By clicking on this button, HR admin and direct Group Owners will be able to initiate a chat to the person who wrote that comment.
​

Thirdly, Group Members can initiate a chat while answering a question. If the chat feature is enabled, people will see a toggle to initiate a chat based on the comment they submit for a question. Group Members can select either the HR admin or their Manager/Group Owner to initiate a chat to. If there are multiple Managers/Group Owners, the Group Member can chose one. Depending on the company settings, it can be possible to select only the HR Admin or only a Manager.
​